The Help Center

What if it rains?

We still operate in rain our carriage has a rain canopy with side  windows so you can still enjoy the views and your tour without getting wet. We supply hot water bottles and blankets to keep you warm in the colder month's.

Are children allowed?

Yes children of all ages are more than welcome but must be accompanied by an adult 

Are there toilets ?

There is no toilets on the rides 

Can we smoke?

There is strictly no smoking and especially near any of the horses or on the grounds. We do not allow e cigarettes as we don't want out horses breathing in the chemicals from them. 

Booking terms

Booking terms and conditions and extra information
1 A deposit of £20.00 is required at time of  booking to reserve your trip via a bank transfer or debit or credit card.2 We do not operate in high winds, ice or snowy conditions or very hot weather 
3 No smoking on the carriage or around the horses this includes e cigs.6  please arrive 10 mins before your booking time to allow for safety talk and if you would like pictures or to have introduction to horses. We allow 5 mins waiting time then after that the waiting time will be detucted from your trip.7 We accept no responsibility to your vehicle for any loss or damages whilst left in the village. 8 We have no wheelchair access. But please make us aware at time of booking if you need any assistance boarding. 
9 No standing behind the horses or close to there feet where you could be stood on or kicked.
10 No alcohol to be brought on the carriage. Alcohol can be purchased from us in advance.
11 Anybody under the influence of alcohol/drugs  will not be permitted to ride  and the trip will be cancelled and no refund or exchange date given.
12 All rubbish to be removed and not to be thrown overboard on the grounds.

Deposits are non-refundable. Balance can be paid on the day or  be paid by clicking a link in your confirmation email or calling 0737 8857 988 


Cancellations by you: We are unable to provide a refund once the carriage is booked.

Cancellations by us: In the rare event we need to cancel your booking we will provide you with a full refund.We may cancel your booking due to horse become unwell ,lame or lost shoes. Due to local lockdowns due to covid 19.


Refunds are made to the original payment method used within 2 business days and can take up to 5 business days to reflect in your account.


Authority of Coachman
The coachman of the carriage shall be in sole charge throughout the duration of the hire and you and all members of your party will comply with the lawful commands of the driver and his grooms. You and all members of your party must conduct themselves properly at all times whilst on board and must take account of their own safety and that of other passengers. You will be liable to us for any damage caused to a carriage or any of its fixtures and fittings by you or any member of your party due to any unreasonable conduct or behaviour.

No musical or other entertainment is to take place on board a carriage unless also arranged or agreed in advance with us. We also reserve the unconditional right, to refuse a booking, or to prevent a person from being carried in the event of conduct which is likely to cause distress, damage or annoyance to horses, passengers, employees, property or to a third party.


Extra information

We are fully insured 
15 Horses are shod every 6 weeks by a qualified farrier.
16 Horses are all up to date with all vaccinations.
17 Horses are checked by vets regularly. And have regular physio treatment  every 6 weeks  from a qualified equine physiotherapist.
18 Horses teeth are checked by qualified equine technicians every 6 months.
19 Carriage and harness will be checked before and after each trip. 
20 Covid 19 carriage seats and handrails will be fully cleaned before and after each trip using anti  viral disinfectant steri 7. 
Gift vouchers are valid for 2 years from the date of purchase.
We look forward to seeing you all soon on one of our trips. And hope you  enjoy the experience

Animal welfare

Welfare Policy

 we have a lifelong commitment to animal welfare and the prevention of cruelty to animals.

 

This requires the following key activities are completed annually:

  • Horses vetted for general health and soundness to work.

  • Carriage and Harness safety assessments.

  • We also have our own  regulations and operating processes

     in which all coachmen and grooms are trained. These ensure the best possible welfare for the horses, maintenance of the carriages and equipment and preservation of our traditions.

We welcome questions from conscientious visitors and encourage discussion.

Extreme Weather Policy

 

Hot Weather

While heat may not be considered extreme in the UK, caution is taken when we experience a prolonged period of abnormally hot weather. We deem this to be when temperatures are consistently above 30 degrees for more than a few days. Under these heatwave conditions both horses and humans are at risk of collapse from heat exhaustion, so in this situation, consideration and care is taken and bookings may be cancelled and or rescheduled to the cooler times of the day. This is in our terms and conditions of your booking. 

Horse have regular access to water at regular intervals with most of their work being in the shade. Our booking system allows their work to be carefully scheduled and for us to contact you when we need to move bookings to cooler parts of the day. 

If you have any welfare concerns please contact us as we are always happy to speak about this subject. Sadly there are no UK licensing regulations around temperatures only that horses are permitted to work 8 hours per day. Little skipwith carriage rides horses do not work the permitted 8 hours per day. Little skipwith carriage rides horses have their workload scheduled, thanks to your online booking, and so their daily work day is on average 2 hours. They do not work every day. They work a maximum of 2 to 3 days per week and very rarely consecutively. Every horses' fitness and health is considered in all we do. Horses do and will always come first. Thank you for reading this and being a conscious traveller. 


We support Conscious Travel = Being mindful of the impact and opportunities within travel as hosts and visitors and taking action to advance the best possible outcomes for all.